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High quality of care is vital for ensuring patient satisfaction and best clinical outcomes. Our efforts to meet and exceed quality expectations are validated by two things:

  1. The high patient satisfaction score that we consistently receive
  2. The  certification that we received by the National  Certification Board for Hospitals & Healthcare Providers (NABH), a constituent board of Quality Council of Ind
  • Access, Assessment and Continuity of Care
  • Care of Patients
  • Management of Medication
  • Patient Rights and Education
  • Hospital Infection Control
  • Continuous Quality Improvement
  • Responsibilities of Management
  • Facilities Management and Safety
  • Human Resource Management
  • Information Management System

The Quality Management team at PUH ensures that we meet and exceed quality norms based on :

  1. Structural guidelines
  2. Process guidelines
  3. Outcomes monitoring & benchmarking guidelines

As a stamp of quality, we have seen the benefits of the NABH certification across all touchpoints- patients, the organization, employees, and relationship with external agencies. Assured of high quality of care and safety, patients are confident that their rights will be protected and that they will be serviced by able medical staff. Regular evaluation of patient satisfaction and commitment to quality has stimulated continuous organisational improvement. NABH certification has helped us remain steadfast in creating a congenial work environment that promotes strong organisational identity and continuous employee learning.


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