Arohini Narain heads  human resource management, quality control, and strategy at Precision Urology Hospital. An MBA from Hong Kong and alumnus of prestigious institutes like The Chinese University of Hong Kong and Lady Shri Ram College (University of Delhi), Arohini brings 15 years of international and national experience from different fields of management. She has worked with HSBC in USA and Hong Kong, Indian School of Business in Hyderabad, and XLRI-Xavier School of Management in Jamshedpur. She also co-founded and ran a content management firm and has several national and international academic publications to her name.

At PUH, she is responsible for strategy planning, formulation & execution, administration, staff management, patient experience, and quality control. The departments under her include:

Operations & Patient Services

The Operations & Patient Services department provides administrative support to the various clinical/support departments throughout the hospital in order to ensure efficient delivery of services to patients. The Operations & Patient Services manager and team of in-charges are responsible for the day-to-day management of general services affecting patients within the hospital. The department is responsible for the smooth functioning of the reception, outpatient appointments, admissions, discharges, medical records management, pharmacy, canteen, and overall patient experience.

 Quality & Medical Services

The primary role of the Quality Management department at PUH is to ensure that the hospital achieves and maintains excellence in quality standards. The department is responsible for devising and establishing quality procedures, standards and specifications. In addition to looking after the hygiene and general upkeep of the hospital, the Quality team manages work related to the hospital’s accreditation, patient safety, infection control, and maintenance of clinical care standards. The Quality Manager oversees the service quality of the paramedic team of Nurses, OT technicians, Dialysis technicians, Radiology technicians, and Lab technicians to provide the requisite support to doctors by ensuring that best and error-free care is given to all PUH patients.

TPA Services 

The TPA department provides operational and support services to PUH patients to help them with their insurance claims and cashless treatment.

The department manages work related to cashless treatment facilities of the hospital, medical certificates of patients, reimbursements etc. TPA desk coordinates with all the billing counters of the hospital for payment and settlement of charges. TPA desk also provides reimbursement facilities to non-empanelled insurance providers and to the employees/retirees of central/state government and other public/private sector units.

 Human Resources

The Human Resource department is responsible for policy formulation & management, manpower planning, recruitment & induction, staff training and development, and HR administration & management. The department acts as a bridge between the hospital administration and staff. The HR manager and team work towards creating and maintaining a healthy work environment at PUH. The department charts year-long activities that promote a sense of community and fraternity among the employees.