Arohini Narain heads  human resource management, quality control, and strategy at Precision Urology Hospital. An MBA from Hong Kong and alumnus of prestigious institutes like The Chinese University of Hong Kong and Lady Shri Ram College (University of Delhi), Arohini brings 15 years of international and national experience from different fields of management. She has worked with HSBC in USA and Hong Kong, Indian School of Business in Hyderabad, and XLRI-Xavier School of Management in Jamshedpur. She also co-founded and ran a content management firm and has several national and international academic publications to her name.

At PUH, she is responsible for strategy planning, formulation & execution, administration, staff management, patient experience, and quality control. The departments under her include:

Patient Services

The Patient Services department provides administrative and clerical support to the various clinical/support departments throughout the hospital in order to ensure efficient delivery of services to patients. The Patient Services manager and team of in-charges are responsible for the day-to-day management of general services affecting patients within the hospital. The department is responsible for the smooth functioning of the reception, outpatient appointments, admissions, discharges, medical records management, TPA support, and overall patient experience.

The Patient Services department is managed by Ashish Kumar Verma, who is a Bachelor of Law (LLB) with 9 years of experience in OPD Management, Quality, TPA, hospital management and other patient oriented services. He has been with PUH since its inception.

Quality Management

The primary role of the Quality Management department at PUH is to ensure that the hospital achieves and maintains excellence in quality standards. The department is responsible for devising and establishing quality procedures, standards and specifications. In addition to looking after the hygiene and general upkeep of the hospital, the Quality team manages work related to the hospital’s accreditation, patient safety, infection control, and maintenance of clinical care standards.

Medical Services

The Medical Services department comprises the paramedic team of Nurses, OT technicians, Dialysis technicians, Radiology technicians, and Lab technicians. The department is responsible for providing the requisite support to doctors by ensuring that best and error-free care is given to all PUH patients. The Medical Services manager and team of in-charges look at the following: general departmental working, roster management, training & feedback, incident monitoring & reporting, etc.

Dr. Divya Mishra has the dual role of managing both the Quality Management and Medical Services departments. She is a dentist by training and an expert in quality control, operations management, and clinical biochemistry. She has spent 15 years in the field of patient care and quality management.

Human Resources

The Human Resource department is responsible for policy formulation & management, manpower planning, recruitment & induction, staff training and development, and HR administration & management. The department acts as a bridge between the hospital administration and staff. The HR manager and team work towards creating and maintaining a healthy work environment at PUH. The department charts year-long activities that promote a sense of community and fraternity among the employees.

The HR department is managed by Pawan Pathak, who has over 15 years of experience in varied management roles related to purchase, commerce, logistics and human resource management.