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FAQs

  1. What is the OPD Process for unregistered patients?
    • Registration form is filled by the patient/attendant and then reception staff books an appointment
    • Reception staff generates Patient ID for the new patient and makes his/her OPD file
    • Consultation fee i.e., INR 900 for new patient and INR 800 for old patients is deposited
    • Vitals like blood pressure, pulse rate, weight, height etc. are checked
    • OPD File is transferred to the doctor’s chamber
    • Patient waits for their turn in the OPD area
    • Patient is sent to the doctor’s chamber for consultation when his/her turn comes
    • After the consultation, the patient is to follow the next steps as per the doctor’s advice
  2. What is the OPD Process for previously registered patients?
    • Appointment is booked by the reception staff
    • If the patient visits the hospital within 5 days of the last consultation or surgery, then there is no need to deposit the consultation fee of INR 800. The consultation fee is valid for 5 days
    • Vitals like blood pressure, pulse rate, weight, height etc. are checked
    • OPD File is transferred to the doctor’s chamber
    • Patient waits for their turn in the OPD area
    • Patient is sent to the doctor’s chamber for consultation when his/her turn comes
    • After the consultation, the patient is to follow the next steps as per the doctor’s advice

Please visit the Areas of Excellence section to learn about the treatments and services available at Precision Urology Hospital.

  1. What is the procedure for planned admission for a cash payment patient?
    • Patient/Attendant meets the Head of Commerce Department to get an estimate for the treatment.
    • The Patient/Attendant is directed to the billing counter.
    • Billing In-charge checks the room availability and estimate for package or non package patients.
    • Advance payment is collected; receipt and admission slip are generated.
    • Presurgical test and Covid RTPCR test (when the patient is not double dose vaccinated) are done.
    • The IPD in-charge gets the admission consent form signed by the patient/attendant and assigns a room/bed to the patient.
    • The Medical Records Assistant prepares the IPD file and the patient is escorted to his/her allotted room by the IPD In-charge.
    • The Medical Services Department takes over the patient’s responsibility thereafter.
  2. What is the procedure for planned admission for cashless patients?
    • The Patient/Attendant is directed from the reception to the TPA office.
    • The TPA office verifies the patient’s eligibility for cashless treatment, checks the room availability, and then generates the admission slip.
    • Presurgical test and Covid RTPCR test (When the patient is not double dose vaccinated) are done.
    • The IPD in-charge gets the admission consent form signed by the patient/attendant and assigns a room/bed to the patient.
    • The Medical Records Assistant prepares the IPD file and the patient is escorted to his/her allotted room by the IPD In-charge.
    • The Medical Services Department takes over the patient’s responsibility thereafter.
  3. What is the procedure for emergency admission for a cash payment patient?
    • The patient is sent directly to the Medical ICU or Surgical ICU as per the doctor’s advice
    • The patient’s attendant is directed to the Billing Counter for further admission formalities.
    • Advance payment is collected and the receipt and admission slip are generated.
    • The Medical Records Assistant prepares the IPD File and IPD In-charge sends the patient’s IPD file to the location where the patient is admitted
  4. What is the procedure for emergency admission for cashless patients?
    • The patient is sent directly to the Medical ICU or Surgical ICU as per doctor’s advice for initial assessment.
    • The patient’s attendant is directed to the TPA Office for further admission formalities.
    • Token amount is collected from the patient/attendant by the Billing In-charge; the receipt and admission slip are generated.
    • The TPA department raises a pre-authorization request for cashless treatment.
    • If approved, the token money is refunded from the cash counter and if rejected, the remaining amount is collected from the patient/attendant.
    • The Medical Records Assistant prepares the IPD file and IPD In-charge sends the patient’s IPD file to the location where the patient is admitted.

Once your doctor orders your discharge, nursing and IPD staff will assist you with the process. We try our best to expedite the discharge process. While the doctors prepare your discharge summary, the Billing department generates your final bill. If you have opted for cashless treatment, TPA desk works with your insurance company to get the final approval. Your discharge summary has the details of your treatment, medication, suggestions related to diet and instructions related to follow-up visits. If needed, the hospital’s ambulance with basic life support can be arranged to drop you at your residence.

  • Patient can collect hard copies of test results that come in 2-6 hours by contacting our Diagnostics Billing Desk at +91-522-2732020 (Extn 221)
  • Histopathology results come after 7 to 10 days. You can confirm the results by contacting our OPD help desk no. +91-7704033027. If test results have come, the patient can collect them from the Diagnostics Billing Desk

For reimbursement of payment that has already been made, the patient has to submit all the bill vouchers along with payment receipts to the TPA desk situated on the second floor. The TPA desk will verify all your documents along with claim forms. Thereafter, you need to submit all these documents to your concerned department or insurance provider for reimbursement.

When advised for dialysis by the nephrologist at Precision Urology Hospital, you need to contact our dialysis centre at +91-6386120225 for available slots. Please reach the hospital 30 min before the appointment.

  • Patient is guided to the diagnostic billing counter
  • The Diagnostic billing receptionist generates the lab advice and receipt is handed over to the patient/attendant
  • Patient is sent for sample collection to the lab and for scanning to the X-RAY room
  • Patient waits for the report in the OPD area
  • The Diagnostic billing receptionist sends the report to the treating doctor’s chamber
  • On the basis of examination and reports, the doctor makes a visit report
  • The doctor’s assistant hands over the file and report to the patient/attendant and explains the treatment plan to him/her
  • If required, the patient is directed to the pharmacy for medicines before leaving

    The Billing and Estimate department is located in the Basement. The patient can visit the staff there to get details about their treatment cost. The patient may also call +91-9044277291 to get the treatment cost details.

    The TPA department is located on the Second floor. The patient can visit the staff there to get details about their treatment cost. The patient may also call +91-9696115050 to get the treatment cost details.

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